Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

Pre-orders and Overstock
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We collect full payment at checkout for all preorders. For overstock items, you are purchasing an item we already have on hand. 

For all types of items, the following cancellation policy applies:

Cancellations

At this time, we can only process order cancellations or refunds within one hour of purchasing if the product has not been delivered yet. For ALL cancellations,  cancellation requests are also subject to a refund of the total amount the customer paid minus the fee we incurred on behalf of the order. For example, if the customer paid 100 USD for the order, and we incurred a fee of $3 USD, the total approved refund amount would be $97 USD. Otherwise, all sales are final.